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Privacy Policy

Last Updated: September 5, 2025

Welcome to Tahoor Fragrance (“we”, “us”, “our”). We operate an online perfume store in Pakistan, selling premium fragrances nationwide. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding your data when you visit tahoorfragrance.com or place an order.

1. Information We Collect

a. Customer & Order Data

  • Name, email address, phone number, and delivery address (to process and deliver orders).

  • Order history, payment details, and shipping information.

b. Website & Marketing Data

  • IP address, device/browser information, and pages visited.

  • Cookies and tracking technologies for functionality, personalization, and marketing retargeting.

  • Marketing performance data via Meta (Facebook & Instagram), Google Ads, TikTok, and Snapchat.

c. Communications

  • Messages sent through our website, email, or WhatsApp.

  • Customer support conversations (retained for quality and resolution).

2. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders nationwide.

  • Communicate updates, promotions, and product launches (only if opted-in).

  • Serve personalized ads through Meta, Google, TikTok, and Snapchat.

  • Analyze site traffic to improve user experience.

  • Prevent fraud and ensure security.

  • Comply with tax and legal obligations.

3. Data Sharing

We may share your data only with trusted partners:

  • Logistics providers (e.g., PostEx, Leopards) for shipping.

  • Payment processors (banks or gateways) for financial transactions.

  • Marketing platforms (Meta, Google, TikTok, Snapchat) in anonymized or secure form for campaign analytics.

We do not sell or rent your personal information to third parties.

4. Cookies & Tracking

We use cookies to:

  • Enable essential site operations.

  • Track analytics with tools like Google Analytics.

  • Show targeted ads through our marketing partners.

You can disable or manage cookies through your browser settings or ad platform preferences.

5. Your Rights

You have the right to:

  • Access, correct, or request deletion of your data.

  • Opt out of marketing communications.

  • Request a copy (data portability).

  • File a complaint with a relevant data authority in Pakistan.

To exercise these rights, contact us at:
📧 Email: tahoorfragrance@gmaiil.com
📱 WhatsApp: +92 321 1359220

6. Data Security

We use SSL encryption, secure servers, and industry-standard safeguards to protect your personal information. While we take all precautions, no online transmission is 100% secure. In the unlikely event of a data breach, we will notify affected users and relevant authorities.

7. Data Retention

  • Order & billing data: kept as required by Pakistan’s tax laws.

  • Marketing analytics: anonymized and retained up to 2 years.

  • Cookies: stored based on third-party vendor policies.

8. Minors

Our website and services are intended for customers 15 years and older. We do not knowingly collect personal data from minors under this age.

9. Policy Updates

We may update this Privacy Policy to comply with new regulations or improve transparency. Updates will always include a “Last Updated” date. Continuing to use our site implies acceptance of the updated terms.

10. Contact Us

If you have questions about this Privacy Policy, contact us:

📧 Email: tahoorfragrance@gmaiil.com
📱 WhatsApp: +92 321 1359220